Our first goal is to make each and every customer feel comfortable and 'at home' in our showrooms. We try to genuinely understand their needs, preferences and styles and to guide them aright in their buying decisions. We know that time is a premium. Most households live busy and active lifestyles having little to no time available to waste. To accommodate this we offer pre-scheduled appointments to meet with our flooring specialist and offer creative solutions and design ideas that will make their home or project look beautiful.
Essentially what's important to our customers, becomes important to us; whether it's colour, design, style or budget, we are committed to excellence in service at every level. We offer the latest industry fashion and design tips, matching paint colours and decorating suggestions that will make your home unique. Our Sales Associates are trained professionals.
What's so unique about our QUALITY?
We believe not only in quality products, but in quality experiences. Each time a customer entrusts us with a flooring project it is our goal to make the whole experience a positive one from the product presentation in the show room to the completed installation in the home. While we acknowledge we are not perfect, and mistakes can occur, we are committed to performing each job to quality standards. Our internal expectations are extremely high for both our installation technicians and our sales staff. Our management team is devoted to making each customer purchase a quality experience.
Our sales associates have a flare for matching colour and style in the latest fashion and design. This combined with an eye for quality products that will give the room or home a real sense of style that is uniquely yours. That's why we say, " NEED A FLOORIST? CALL A TAYLOR!"
What's so unique about our COMMITMENT?
When it comes to our level of commitment our reputation precedes us. Robert Taylor's name and character is evidence enough to guarantee the highest level of commitment to our customers. We believe and have proven that long term customer loyalty comes from delivering on our promises. Our business philosophy puts REPUTATION before REVENUE and we know that QUALITY will produce QUANTITY. We handle customer complaints promptly and professionally with commitment to customer satisfaction. We are backed and supported by the best manufacturer warranties in the industry and will go above and beyond industry standards to demonstrate our commitment to our customers.
