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We are more than pleased with our flooring. The installer David with Danny were excellent - we would be pleased to refer anybody to Taylor and the same for David Oicle. We are not on Facebook or any social media but would be happy to use this email as a reference.
Beverley and Douglas
Dear Mr Woodland,
We are undergoing an ensuite bathroom renovation after living in our home for 27 years. Needless to say, it's long overdue & much anticipated.
When I visited Taylor Flooring to check on the tile I was surprised to see a tile that was significantly different to what I saw upon the initial selection. It was the correct order but the supplier, Onix Tiles, changed the appearance of this line with major increase in colour variations. I left your store disappointed & trying to talk myself into accepting it.
Then I had a call from our contractor with very good news. Monica Whitehead, my Taylor consultant, had found my actual order & upon checking discovered that the tiles were indeed the same as I initially selected. I want to commend Monica for her diligence & caring as she gave us much peace of mind.
This is excellent service but the saga continues.
The installed floor unfortunately is covered with a hardened on grout haze.
I returned to your store & was met by a gentleman (please ask Monica for his name as I don't know it) who during the course of our discussion said to me "You are not alone. We will help you." My anxiety level plummeted thanks to his kind words.
Monica again spent time with me walking me through the problem & options available to me. I left your store but this time feeling supported & with a sense of hope that the problem will be resolved. Monica contacted the supplier for advice & worked with my contractor to develop a plan.
This level of service I received from Monica is exemplary & means I will be a repeat Customer to Taylor Flooring.
Thank you so much for your kind and understanding attention to the issues we were having with the grout in our bathroom. We could not be more pleased.
It is truly beautiful thanks Mark who visited us and set up the process to improve it (assuring us that no matter what we WOULD be happy in the end)...and to Joe who made several visits to bring the job to perfection(an artist at work for sure..amazing) and to you who kept it all organized in such a lovely manner.
From the very start of our bathroom reno..with Allan Parker at Taylor flooring, we have enjoyed terrific service even though the project was a small one.We felt supported through a job that due to the age of the house was more complicated than we first imagined.
I think the company can be proud of it's employees who take the time and care to satisfy customers and always with a smile and with patience. We would certainly recommend you to friends and family.Best of all we LOVE our bathroom!!
Angela and Jim Boyd
Hi Allan, I wanted to send you a thank you letter, stating how happy we are with our new flooring from Taylor Flooring.
When we went in to pick out flooring we were confused; as to what flooring we should put in our new renovated kitchen. I must say Allan you made it so easy for us to make a decision, which we are so happy we went with. It is a luxury vinyl tile, which is so easy on the back and legs while standing for any long periods of time, I did not want ceramic tiles; as it is too hard on the legs and back.
I must say since our new floor was laid I have not suffered a sore back or legs. I would recommend this type of flooring to anyone, especially seniors like I am. It is very easy to keep clean and very warm on the feet.
Allan stated a time when the insulation would be and he was right on target, I would highly recommend Allan and Taylor Flooring for helping anyone in their new flooring choice.
Thank you Allan,
Annetta and Joe Cripps, Fall River, N.S.
As you and I said, this house deserved better floors. Bob and I are so happy it's getting them. I thought you'd enjoy seeing a photo of the cleaned and arranged living room. (I scored a great deal yesterday on the wool area rug, which probably should be a bit bigger for the space, but hey, who wants to hide that oak floor??)
The carpet looks great upstairs and downstairs and we are all very happy with the outcome.
I was going to send you an e-mail to tell you what a pleasure it has been doing business with yourself and Taylor Flooring – you went above and beyond for us and I thank you very much for that. Also, the installer, Bill, was great as well, he was right on time and was very friendly and obviously is very good at his job.
We will definitely be using Taylor Flooring for any flooring needs in the future.
Thanks again for everything and we look forward to doing business with you again,
I have had ceramic tiling done many times in many homes and businesses. Scott, Krista and Ryan at Taylor Flooring were extremely helpful in our decision making for our tiles in our new barber shop and the installer (Mark Saunders) was by far the best installer we have had.
Firstly we would like to thank you for doing your very best at helping to pick the flooring product best suited for our house and decor.
Secondly we would like to send a special thank you to your installers. Both were exceptionally good at laying out the product and working around rocks, multiple corners, changing hallways and heat registers. They worked tirelessly through a 4 day project.
We would gladly recommend Taylor Flooring to anyone.
Doug & Laura
Distressed Maple Plank..... 3 beautiful words that have provided some pizzazz in my 40+ year old home. My floors are stunning now.....carpet is gone.....healthier home. The Alterna tiles in my backdoor area are an attractive practical contrast to the maple plank. I am sooo pleased with the results.
Scott, you are so organized and informed....a pleasure to deal with. Ray and Jason are talented floorsmen....and I enjoyed their comical banter back and forth. Troy and Darren are knowledgeable tilesmen.....and they too provide excellent workmanship.
Taylor Flooring has craftsmen who are punctual and neat....and take pride in their finished product. I have sung your praises to my friends.....and a good reputation is by far the best advertising a business could have. Did I mention that my floors are gaaaaargeous??
Just a note to let you know how much we love our new soft and fluffy rug in our bedroom. Jamie did a wonderful job laying it, and if we ever need another rug we will keep you in mind.
Thank you very much,
Becky and Walter Hodder
We recently completed a major basement renovation (100%) to our home. We chose to work with Taylor Flooring as they were recommended through the contractor. We are very pleased with the flooring decisions that we made. Monica was key to our experience in terms of providing insights into product quality, colour scheme and delivery times. She helped me in making what at first was an overwhelming decision to a fun and informative decision. Every day I see what a great decision we made.
Our basement looks amazing. We chose a mix of carpeting, floor tiling and bathroom tile. We continually receive comments about the look and feel of our carpet selection.
The staff at Taylor Flooring were quick to respond and were very knowledgeable about their products. Great work Taylor. I look forward to working together on our next project.
Everything went well with the flooring and the guys you sent were very friendly and worked well together. Taylor Flooring has always been a good experience for me and would recommend you guys to everyone. I gave Winmar a copy of the invoice you gave me for the larger room so Robert could submit it to our insurance. I am hoping our insurance will cover the cost. I will let you know more about the larger room as soon as I hear something.
We are very pleased with the backsplash and the floor transitions. They both turned out extremely well! And yes, feel free to provide our email address for a review. I would be happy to do that.
Outstanding service from Patrick in every regard. He even replied to emails on his own time 10pm! He is a rare asset these days!
He has a bright future with that sort of work ethic and professionalism. He reminds me a lot of you! I think a raise and promotion should be in his future!
I always felt that people should take the time and offer positive feedback for good work. He deserves it.
We are extremely pleased with the new flooring in our kitchen. Taylor Flooring is an outstanding company, professional in every way. Pleasant interaction with all concerned (both sales and the installation crew). They were very knowledgeable and helpful with all queries. All verbal interactions were clear, brief and precise. The finished product exceeded our expectations. Overall, it was a very pleasant transaction.
Note: A special mention to the installers (Dale and his helper). They explained every step of the process and offered a lot of helpful hints for the lasting care of the floor.
Thanks again Skip,
Pat and Linda Marsh
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